Outbound Features

Four dialing modes: -
Predictive Dialing
Power Dialing
Preview Dialing
Manual Dialing
Adjustable pacing algorithm
Multi Campaign Flexibility
Auto Callback
Dynamic Line allocation
Auto detection of Answering Machines, Modems, Fax Machines, Dead Lines.
SIT recognition
Adjustable redial parameters for busy, no answer, dropped calls.
Immediate transfer of voice / data for verification  

Software Capability
Real-time operator and line statistics
Customizable report generation
Integrated report writer  

Inbound and Outbound Call Management System
Flexible, modular approach creates a system designed for your specific needs
Designed for ease of use and training  

System Features
Call Blending
Three Way Call Conferencing
Time Zone Control
Automatic calendar including time zone, range, route factors
Flexible import / export capability
Automatic backup by date selection
International calling
Data extraction from remote databases  

Management Features
Management Features:
Real-time operator and line statistics
Customizable report generation
Integrated report writer
Four monitoring methods
Silent (neither agent or customer are aware the manager is listening)
Conference (allows both agent and customer to hear the manager)
Remote (manager can hear agents from a remote location anywhere in the world)

Inbound Features
DNIS level call distribution
ACD with message or live agents option
Unattended Auto Dialer
Separate messages for answering machines vs. live contacts  

Predictive Dialer
The predictive dialer is algorithm designed to maximize your agents time connected to a client. Because the system eliminates agent wait time between calls. The dialing algorithm eliminates answering machines, busy signals and other no answer calls while completed calls are instantly connected to the first available agent.

Outbound Call Management System
System Feature List:
Exclusive Answer detection: Complete database management
Broadcast Message System: Automated callback notification
Dialer Reporting: Up to 20 custom call disposition codes
Duplicate number elimination: Lead confirmation management
Weekly, monthly and yearly report generation: Real-time planner and scheduler
Complete installation and training: Answering machine detection
Automated pre-dialing strings: Easy-to-use menu driven software
Instant non-detectable audio monitoring: Excellent audio quality of TSR agents

Additional options:
Multiple system upgrading
Editor station
Easy upgrade to our CallGen Call Center Application    

World Class Equipment
Multiplexers
Motorola VANGUARD

Channel Banks
Carrier Access

Predictive Dialer
Sigmaworx

IVR - Integrated Voice Response
Sigmaworx

ACD - Automatic Call Distribution
Sigmaworx

Modem
Tellabs

Routers
CISCO

Switches
Enterasys & Linksys

Servers
IBM & HP

Desktops
IBM & HP

Headsets
Plantronics

IPLC Connectivity.