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Customer Acquisition
When businesses need a trusted source for customer acquisition, they turn to TEKPROS. Over the period, we have created successful acquisition programs for many of the companies. Our experienced personnel and advanced systems enable us to acquire more customers for our client's while identifying additional revenue opportunities through intelligent up-sell and cross-sell programs.
Our knowledgeable staff works with you to understand your company and your particular project. Then we develop a customized solution utilizing aspects of TEKPROS's fully-integrated inbound, outbound and interactive voice response (IVR) services. As a part of our overall solution, we also employ our advanced hiring, training and scheduling systems to ensure that you have the optimum level of customer acquisition specialists to meet your sales goals.
Since each situation is unique, we offer many different services to address the particular needs of your project.
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Customer Care
There is a reason why many of today's Fortune 1000 companies trust TEKPROS with their customer care needs. We do more to care for and understand their customers. At TEKPROS, we are dedicated to working with clients to craft unique customer care solutions that create unparalleled customer satisfaction and help retain more of your valued customers.
Every aspect of our customer care solutions is optimized to provide your customers with the highest level of customer service. The type of service your customers want and deserve. Our training processes incorporate your company's philosophies and values, which help us to become a direct extension of your company. Our quality assurance processes enable us to constantly evaluate your program, ensuring the highest level of care and also help identify program enhancements to increase your customer's satisfaction.
TEKPROS creates lifetime customer relationships by managing each of these critical customer care components: |
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Dedicated Customer Care |
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Automated Customer Care |
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Online Customer Care |
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Technical & Product Support |
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From live agent and voice response to web-enabled solutions, TEKPROS's systems and expertise help your company maximize customer satisfaction. TEKPROS's inbound, outbound and Internet services can be scaled quickly and efficiently to provide you with the increased capacity and quality necessary to strengthen customer relationships. Our IVR applications can enhance your level of services and provide a greater return on your customer care investment.
At TEKPROS, our goal is to help you succeed by building long-term relationships with your clients. So when you're serious about retaining and growing your customer relationships, contact TEKPROS and let us develop a successful customer care solution for you.
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Web-Based Customer Care & Acquisition
Internet Support Services - TEKPROS has been providing e-commerce solutions and processing email using leading industry providers of value-added applications. TEKPROS suite of Internet tools includes email management, chat, Web hosting and development. TEKPROS have combined our experience in customer communications with evolving Internet technology to make it even easier for your customers to transact business and get the help they need.
Email Management - This solution is designed to manage high-volume email inquiries directed to your mailbox or produced via a Web site. Email management has the capability to track incoming messages and provides an appropriate auto reply message to your customer letting them know that their email has been received. Email can have an automated reply or be routed based on keyword searches and business rules.
Chat - Chat provides a means for customers to obtain answers to questions or resolve customer service issues without having to disconnect from the Internet or use a phone. Chat allows your customer to stay online and still have contact with an agent, by way of real-time, one-on-one chat sessions. TEKPROS agents have online scripts that suggest the most appropriate information, and the order in which it should be presented to control the "conversation" and best service the customer in each situation.
Web Application Development and Hosting - TEKPROS develops and/or hosts Web sites for our clients. You have the option to furnish the creative "look and feel" of the Web site or TEKPROS will work with you to design and develop the site to achieve the desired results.
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Interactive Voice Response (IVR)
Automated Customer Acquisition
As the premiere provider of Interactive Voice Response (IVR) and Automated Customer Acquisition & Response services, TEKPROS has the ability to manage more of your calls, with more accuracy, than any other outsource customer contact firm.
We can provide you with large-scale front- and back-end customer service support in the areas of marketing, customer interaction and office support.
Specific applications include:
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Product information requests |
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Surveys and polling |
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Lead generation |
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Promotions |
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Customer service/help desk |
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Network Control
Our Co-Location facility in US is responsible for routing Interactive Voice Response calls to the right resource in the most efficient manner possible, at the least cost possible. At TEKPROS, you will discover a level of service and dedication that is unmatched in the industry. Our team of professionals works with you every step of the way to create a solution that is custom tailored to your particular needs. Not only do these solutions produce better results and enhance your revenue, but they also incorporate your company's values and goals becoming a direct extension of your company.
Headquartered in Visakhapatnam , TEKPROS employs more than 100 people in state-of-the-art contact center. In this year, TEKPROS processed over 2 Million minutes for major telecommunications and Tele communications, financial services, healthcare, internet/web, utility, consumer goods, e-commerce and other Fortune 1000 customers. With over 50 dedicated workstations, Dedicated IPLC circuits, disaster Recovery and redundancy available 24 hours a day, 7 days a week, TEKPROS is capable of handling all your projects including the most complicated projects.
By continuously developing and expanding its contact center operations, relentlessly streaming the process of delivering best customer care and telemarketing services, TEKPROS intends to maintain and strengthen its position in this lucrative market niche.
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Competitive Comparison
What makes TEKPROS better than the competition is its management, Human Resource, Technology and location. The Call Center market will undergo significant price competition and TEKPROS can offer the lowest. |
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